Privacy Policy

Last updated: January 2025

1. Introduction

Budget Security by Haiya (“we”, “us”, or “our”) is the data controller for personal data collected through this website (budgetsecurity.co.uk). We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy explains what personal data we collect, why we collect it, how we use it, and your rights regarding that data.

2. Data Controller

The data controller is Budget Security by Haiya, based in Ampthill, Bedfordshire, MK45 2XB.

  • Email: info@budgetsecurity.co.uk
  • Phone: 01234 632157

3. Data We Collect

We may collect the following types of personal data:

Contact and Enquiry Data

  • Full name
  • Email address
  • Phone number
  • Property address or postcode
  • Details of your security enquiry

Usage Data

  • IP address and browser type
  • Pages visited and time spent on site
  • Referring website
  • Device and operating system information

4. Legal Basis for Processing

We process your personal data on the following legal bases:

  • Contractual necessity: To respond to your enquiry and provide the services you have requested.
  • Legitimate interests: To improve our website and services, and to send relevant follow-up communications about your enquiry.
  • Consent: Where you have explicitly agreed to receive marketing communications.
  • Legal obligation: Where we are required to retain records for tax or regulatory purposes.

5. How We Use Your Data

  • To respond to your security installation enquiry
  • To provide quotes and arrange installations
  • To send service updates and appointment reminders
  • To improve our website and customer experience
  • To comply with legal and regulatory obligations

6. Data Retention

We retain your personal data for the following periods:

  • Enquiry data: 2 years from the date of your last contact with us
  • Customer records: 7 years from the end of the service relationship (for tax and legal compliance)
  • Website analytics: 26 months (Google Analytics default)

7. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

  • Right of access: Request a copy of the personal data we hold about you
  • Right to rectification: Request correction of inaccurate data
  • Right to erasure: Request deletion of your data where there is no legitimate reason to retain it
  • Right to restrict processing: Request that we limit how we use your data
  • Right to data portability: Receive your data in a structured, machine-readable format
  • Right to object: Object to processing based on legitimate interests

To exercise any of these rights, contact us at info@budgetsecurity.co.uk. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Third Parties

We may share your data with:

  • Google Analytics: For website usage analysis (anonymised)
  • Email service providers: To send you communications you have requested
  • Legal authorities: Where required by law

We do not sell your personal data to third parties.

9. Cookies

We use cookies on this website. For full details, please read our Cookie Policy.

10. Contact Us

For any questions about this Privacy Policy or to exercise your data rights, please contact us: